Guided Booking Flow
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tep-by-step form reducing friction and improving conversion compared to traditional multi-field forms.
An eCommerce platform designed to structure and navigate a highly fragmented product ecosystem, combining bicycles, equipment, and services within a unified and scalable architecture.
The project involved transforming a fragmented and unstructured product catalog into a coherent and navigable system.
This required defining a scalable information architecture, designing clear exploration and purchase flows, and supporting the technical implementation to ensure consistency between UX, UI, and development.
Defined the product taxonomy and hierarchical structure from an unstructured dataset.
Designed navigation and filtering systems adapted to different levels of complexity.
Rebuilt the product detail experience to balance technical depth and conversion.
Collaborated on custom WooCommerce implementation using ACF and template overrides.
Coordination between design and development through custom WooCommerce templates.
Before the design phase, the project started from a structurally unorganized product system:
Rather than starting with interface design, the first step was to define a coherent product structure.
The catalog was reorganized into a unified taxonomy system, enabling consistent navigation, scalable filtering, and structured product presentation across the entire platform.
The experience was designed to help users navigate a deep and technical catalog without losing orientation.
Navigation, filtering, and product detail pages work together as a system, progressively reducing complexity at each step.
Users can explore broadly, refine through filters, and access detailed product information without cognitive overload.
The navigation was designed to ensure users always understand where they are and what actions they can take at any given moment.
Visibility of key sections was prioritized, along with consistency across states, avoiding unexpected behavioral changes between screens.
Discovery patterns enable users to explore new features progressively, without requiring explicit instructions, supporting an intuitive experience.
Consistent interaction patterns were defined to ensure predictability and smoothness throughout the product experience.
Components such as buttons, cards, dropdowns, and interactive states behave consistently, reinforcing learning through repetition.
The system supports a “learn by doing” approach, enabling users to understand how it works through direct interaction rather than explicit instructions.
The detail experience was designed to present complex information progressively, avoiding cognitive overload.
Content is structured by levels of relevance: first, the essentials for the purchase decision (price, key attributes, CTA), followed by expanded information (technical specifications, descriptions, reviews).
The layout, featuring independent scroll areas and a sticky CTA, keeps the focus on conversion without sacrificing informational depth—enhancing trust and reducing friction in the decision-making process.
A guided multi-step flow designed to collect user, bike, and service information progressively, reducing friction and improving completion rates compared to traditional forms.
The layout balances technical product information and purchase actions through a split structure, allowing users to explore specifications while maintaining constant access to the purchase CTA.
Content is structured using a combination of tabs and accordions, enabling users to navigate pricing details progressively without overwhelming the interface.
A continuous carousel presents related products within the browsing flow, encouraging additional purchases without interrupting the main user journey.
Filters dynamically adjust based on available options, allowing users to refine results efficiently while maintaining clarity across different catalog states.
The menu reflects the full product hierarchy and visually indicates the user’s current location, improving orientation within complex category structures.
Subcategories are visually prioritized to guide exploration, helping users navigate complex product structures before engaging with detailed listings.
A homepage carousel highlights key products, combining automatic movement and manual interaction to support both discovery and control.
Complex catalog logic was preserved on mobile without simplification, only adapting interaction patterns.